Right of withdrawal and refunds

Your right of withdrawal

As a consumer, you normally have 14 days from concluding an online digital-content contract to withdraw without giving a reason. If mandatory withdrawal information has not been provided correctly, the period may be extended by law.

Immediate digital content

Immediate access alone does not remove your withdrawal right. For paid digital content not supplied on a tangible medium, the exception requires your prior express consent to supply starting within the withdrawal period, your acknowledgement that you thereby lose the right, and the legally required confirmation on a durable medium, such as email. An unchecked consent box or acceptance of general terms alone is not enough. If the legal requirements are not met, your statutory withdrawal right remains.

The current checkout requires a request for immediate access before proceeding. It does not currently offer a separate purchase with delivery delayed until after 14 days. If you do not wish to request immediate supply, do not proceed with payment and contact us.

How to withdraw

Send a clear notice to the seller using the public contact details below, the website contact form or the postal address. It is enough to send it before the applicable deadline; you do not need to give a reason. Include your name, the email used for the order, order number if available, purchase date and a statement that you withdraw.

You may use this notice, but it is not compulsory: “To the seller identified below: I hereby withdraw from my purchase of [course/package], ordered on [date]. Name: [name]. Address: [address]. Order email/number: [details]. Date: [date]. Signature only if sent on paper.”

Refunds

For a valid withdrawal, we refund the payments covered by the withdrawal without undue delay and no later than 14 days after receiving your notice. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Access to the content covered by a terminated purchase ends. A price reduction for a fault does not automatically cancel the entire course.

Faults are separate from withdrawal

Your rights to complain about missing, faulty or non-conforming content remain even if the withdrawal exception applies. Depending on the circumstances and applicable law, you can require correction, a price reduction or termination and a refund. Contact us with the order details and a description of the problem.